Warranty & repair

1. Register your return via the online return form.
2. Prepare your product for the return journey:

• Pack it well and firmly. Preferably use the original packaging. That way, the chance of damage is as small as possible, and we may be able to make someone else happy with it. Do you no longer have the original packaging at home? No problem, we look at the condition of your returned product and determine on the basis of this what the depreciation is;
• Send the packaging in the original or another sturdy box that you close tightly;
• Delete your data and account information as needed.

3. Within one hour after registering your return, you will receive a confirmation email with a return number and shipping label. Print out the shipping label or write the answer and return number on the outer box.
4. Send the package back free of charge via a PostNL point near you.
5. Lean and keep an eye on the status via My EasyComp Shop.

Both inside and outside the manufacturer's warranty you can contact us for your repair. Within the manufacturer's warranty this is free, after that you have to pay for the repair.

• Is your product already defective within 30 days of purchase? Then you can choose to get your money back or exchange your product for a new product;
• Is your product defective after 30 days under normal use and within the warranty period? Then this is a manufacturing defect and the repair is completely free of charge.
• You can also contact us outside the manufacturer's warranty. You have to pay for this. We examine your product and make a quotation. Based on that, you can choose whether you want to have it repaired or not.

You can easily and quickly register the repair yourself via the online return form.

Yes, you have to pay for this. We examine your product and make a quotation. Based on that, you can choose whether you want to have it repaired or not.

You can easily and quickly register your repair via the online return form.

You probably understand that you cannot return the following items:

1. Software and hardware whose seal has been broken;
2. digital activation codes, for example for Microsoft Office;
3. vouchers, gift cards and vouchers. Even if they have not yet been used;
4. cartridges and toners from which the protection and foil have been removed.
5. glued screen protectors. These are intended to absorb blows and punches. A damaged screen protector therefore falls under normal user damage.

For properly performed services of postmen and mechanics, we do not give a refund. Includes:

1. installation and fitted wardrobes;
2. redeemed vouchers for installation and/or installation;
3. costs for special shipping options such as the installation service of EasyComp Zeeland.