Course of the return process
This depends on the specific product. We offer a different solution for small products than for large products.
- at by far the most products we ask you to send the product to us yourself. Pack the product and send it via a PostNL point near you free to us.
- Large products such as white goods and kitchen appliances, we will pick up at your home in most cases.
Do you want to know if your product is being picked up?
We will always let you know by e-mail after your product has been registered. Therefore, keep a close eye on your mail (and possibly the spam inbox).
- Register your return via the online return form.
- Prepare your product for the return journey:
- Pack it well and firmly. Preferably use the original packaging. That way, the chance of damage is as small as possible, and we may be able to make someone else happy with it. Do you no longer have the original packaging at home? No problem, we look at the condition of your returned product and determine on the basis of this what the depreciation is;
- Send the packaging in the original or another sturdy box that you close tightly;
- Delete your data and account information as needed.
- Within one hour after registering your return, you will receive a confirmation email with a return number and shipping label. Print out the shipping label or write the answer and return number on the outer box.
- Send the package back free of charge via a PostNL point near you.
- Lean and keep an eye on the status via My EasyComp Shop.
Cheaper product You will receive the remaining amount on your account within 5 days of receipt.
More expensive product You will receive a payment request from us for the remaining amount. As soon as we have received your payment, we will send the product to you.
Unfortunately, that is not possible. Your product must first be processed in our warehouse. As soon as we receive your product, we will send you new product. The next day you have it in the house. Is your new product out of stock? Then of course we will let you know, and you will get your money back.
Once we have processed your return, we will refund you within 30 working days. How quickly you have the money in your account depends on your payment method.
It may be that you get your money back in several parts. This can be due to two things:
- You have paid the amount or part of it with a gift card or a voucher. You will then receive that amount back in the form of shop credit.
- You have exchanged a product for another product. In that case, we will refund the purchase value of the first product to the payment method with which you paid first. Did you pay extra for the replacement product? Then you will receive that remaining amount separately refunded.
No, it's free. You can pack your product in its original packaging. Ship your product in an EasyComp Shop box or other sturdy box that you close tightly.
Use the shipping label in your mail, print it out and stick it on the box. Don't have a printer? Then write the return number, answer number and your name on the box. Take the box to a postal point near you.
