Exchange & return
At the EasyComp Shop you can exchange or return an item for free within 30 days of receipt. Here you will find answers to all your questions about the conditions, and you can easily request an exchange or return.
Arrange it yourself
Exchange or return
Register your return or exchange online.
View return status
View the status of your return.
Frequently asked questions
Yes, the same return conditions apply to refurbished products as to new products. You can easily register your return via the online return form.
You can do this easily and quickly via the online return form.
Is your product not listed among the orders?
It is possible that you are logged in with the wrong My EasyComp Shop account. Login with the account you originally used to purchase your product.
- Register your return via the online return form.
- Prepare your product for the return journey:
- Pack it well and firmly. Preferably use the original packaging. That way, the chance of damage is as small as possible, and we may be able to make someone else happy with it. Do you no longer have the original packaging at home? No problem, we look at the condition of your returned product and determine on the basis of this what the depreciation is;
- Send the packaging in the original or another sturdy box that you close tightly;
- Delete your data and account information as needed.
- Within one hour after registering your return, you will receive a confirmation email with a return number and shipping label. Print out the shipping label or write the answer and return number on the outer box.
- Send the package back free of charge via a PostNL point near you.
- Lean and keep an eye on the status via My EasyComp Shop.
You can register your return within 30 days after you have received the product. Provided that it is in the unopened packaging.
You have 2 options:
- Exchange your product for another product for free.
- Retournez votre produit gratuitement et faites rembourser votre argent.
To get the full purchase price back, it is important to return your product in its original condition and undamaged. So feel free to look at the product as you would in the store.
You can indicate your choice in the online return form. After 30 days, we will repair your product and the above options will no longer apply.
Binnen 30 dagen na ontvangst van je product heb je 3 opties:
- exchange your product for another product for free;
- have your product repaired;
- return your product for free and have your money refunded.
After 30 days, your product will always be repaired.
You can indicate your choice in the online return form.
You probably understand that you cannot return the following items:
- Software and hardware whose seal has been broken;
- digital activation codes, for example for Microsoft Office;
- vouchers, gift cards and vouchers. Even if they have not yet been used;
- cartridges and toners from which the protection and foil have been removed.
- glued screen protectors. These are intended to absorb blows and punches. A damaged screen protector therefore falls under normal user damage.
For properly performed services of postmen and mechanics, we do not give a refund. Includes:
- installation and fitted wardrobes;
- redeemed vouchers for installation and/or installation;
- costs for special shipping options such as the installation service of EasyComp Zeeland.
This depends on the specific product. We offer a different solution for small products than for large products.
- at by far the most products we ask you to send the product to us yourself. Pack the product and send it via a PostNL point near you free to us.
- Large products such as white goods and kitchen appliances, we will pick up at your home in most cases.
Do you want to know if your product is being picked up?
We will always let you know by e-mail after your product has been registered. Therefore, keep a close eye on your mail (and possibly the spam inbox).
Cheaper product You will receive the remaining amount on your account within 5 days of receipt.
More expensive product You will receive a payment request from us for the remaining amount. As soon as we have received your payment, we will send the product to you.
More about exchanges and returns
In this section you will find more questions and answers about exchanges and returns.
Return registration
Register your return or exchange online.
Return conditions
See if you can return the product.
Course of the return process
Explanation of the steps of the return process.
Return status
Learn more about the status of your return
Make product ready for return
How to send your return in the right way.
