Dès que nous recevrons votre produit, nous vous enverrons votre nouveau produit. Le lendemain, vous l’avez dans la maison. Votre nouveau produit est-il en rupture de stock ? Ensuite, nous vous le ferons savoir et vous récupérerez votre argent.
Une fois que nous avons traité votre retour, nous vous rembourserons dans les 30 jours ouvrables. La rapidité avec laquelle vous avez l’argent sur votre compte dépend de votre mode de paiement.
Il se peut que vous récupériez votre argent en plusieurs parties. Cela peut être dû à deux choses:
Dans votre My EasyComp Shop compte vous pouvez voir l’état. Dès que nous commencerons avec votre colis, nous vous enverrons une confirmation par e-mail.
Il est possible que votre produit soit arrivé dans notre entrepôt selon votre Track & Trace, mais que vous n’ayez pas encore reçu d’accusé de réception. Ne vous inquiétez pas, cela peut prendre jusqu’à 24 heures avant que nous traitions votre retour.
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